You may return new, unopened items sold and fulfilled by Carouselstrands.com
within 30 days of delivery for a full refund. Items should be returned in their
original product packaging. We’ll also pay the return shipping costs if the return
is a result of our error. Just visit our Contact Us page, and we will guide you through
the process and even supply you with a return mailing label you can print out.
You should expect to receive your refund within four weeks of giving your package
to the return shipper, however, in many cases you will receive a refund more quickly.
This time period includes the transit time for us to receive your return from the shipper
(5 to 10 business days), the time it takes us to process your return once we receive it
(3 to 5 business days), and the time it takes your bank to process our refund
request (5 to 10 business days). We’ll notify you via e-mail of your refund once
we’ve received and processed the returned item.
Items that are Not Returnable
Carouselstrands.com does not accept returns of the following items:
- Items that are classified as hazardous materials or use flammable liquids or gases
- Gift cards and gift certificates
- Items purchased from sellers other than Carouselstrands.com
Partial Refunds will be issued for the following items:
- Most items that are returned more than 30 days after delivery
- Any item that has obvious signs of use
- Any item not returned in the condition it was received